FAQ
Q1. Why is my palm vein data being registered?
Palm vein authentication technology uses the unique palm vein pattern in a person's hand to verify their identity. It offers a high level of accuracy and security, and your palm vein data will be used for identity verification and transaction authorisation.
Q2. What should I do if my HKSTP PAY is stolen or there is a security breach?
Even if your palm vein data is stolen, it cannot be used for identity verification as it is a set of unidentifiable data. The palm vein data must be linked to your OnePass account for use with the electronic wallet in the HKSTP App.
If necessary, you can delete your palm vein data and unlink it from the electronic wallet in the HKSTP App at any time.
Q3. How long does the HKSTP PAY registration take?
The HKSTP PAY registration process takes approximately 1 to 3 minutes.
If you have not previously downloaded the HKSTP App, the registration process will take approximately 15 minutes.
Q4. Will the palm vein registration process cause any harm or discomfort to my palm?
No, the registration process uses an image sensor to capture vein patterns, which is non-invasive and does not cause any harm or discomfort to your palm.
Q5. Is it possible to register my palm vein data without authorisation?
No, as palm veins are located inside the body, it is not possible to scan your hand and register palm vein data without your knowledge.
Q6. Is there any age restriction for palm vein registration?
Due to the requirement of linking with a credit card in the electronic wallet, only individuals who hold a credit card are eligible for registering their palm vein.