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At Fano Labs we aim to solve important problems and bring beneficial impact to the society.
Fano Labs is a Hong Kong AI company specialised in Speech Recognition and Natural Language Processing technologies, focusing on a variety of languages and dialects. Fano Labs' solutions help enterprises from various sectors with customer service, compliance and other lines of business.
With advanced AI technologies, Fano Labs provides a smart Customer Service and Speech Analytics System for customers from various sectors, with which they can enhance their management capability and service quality. Also, it allows enterprises to reduce costs and uncover potential sales opportunities by providing managers with valuable business intelligence leading to revenue increases.
With the advanced AI technologies, Fano Labs provides a smart Customer Service and Speech Analytics System, for customers from various sectors, where they can greatly enhance their management capability and service quality, by accurately identifying potential compliance risks while detecting and analysing the sentiment of the customers. Also, it will allow enterprises to reduce costs and uncover potential sales opportunities by providing managers with valuable business intelligence which will lead to revenue increases.
For more information about our solutions and organisation, please visit www.fano.ai
With Fano Labs’ technical focus in Chinese dialects processing and analysis, the funds raised will fuel the company’s expansion into the billion-dollar Chinese call center industry, where Chinese consumer-facing enterprises require all calls at call centers to be recorded, but only a small percentage of these calls are reviewed. Many of these calls are in various Chinese dialects, a hugely underserved market that Fano Labs intends to serve by having its proprietary AI system listen to all these recorded phone calls, analyze them and provide managers with valuable business intelligence. This would enable companies to have better quality control over their call centers and, at the same time, save them thousands of manager hours every year. As of today, the company has already developed speech and NLP technologies for Cantonese and Sichuanese, in addition to English and Mandarin, and signed some of Asia’s largest enterprises, including property developers, utility companies and telecommunication companies.
Fano Labs started the journey with HKSTP by being part of their IncuTech program, to later becoming a tenant and joining their ELITE program—all with the support of HKSTP. HKSTP helped Fano Labs grow from a one-man band team to a fast growing business and supported Fano Labs in facilitating enterprises’ access to more AI technologies to solve business issues.