Senior Officer, Incubation Support Services (Customer Service & Admin Support) [HKSTP/SOISS/190211]

Objective & Responsibilities

With the expansion of co-working centre provided by incubation program, we are now hiring a Senior Officer to provide customer service and administrative support for the centre. 

  • Manage move-in and move-out logistics arrangement
  • Prepare incubation license and required documentation before the handover of premises
  • Act as the primary contact point for any enquiries or complaints
  • Maintain database of incubatee graduates
  • Evaluate customer satisfaction, provide recommendation and take necessary follow-up action
  • Maintain fixed asset record & exercise annual assets audit for Centre and incubation
  • Perform other duties as assigned by supervisors


  • Teritary education with minimum 3 years’ experience in customer service / admin support
  • Attentive to details with great organizational skills
  • Customer-oriented with strong interpersonal and communication skills
  • Proactive, self-motivated and independent with forward thinking ability
  • Good command of both written and spoken English and Chinese (Cantonese and Putonghua)
  • Proficiency in PC applications including Chinese word processing


We offer market competitive compensation, 5-day work week and generous benefits including medical and life insurance. To apply, please send your full resume with current and expected salary to the Human Resources & Office Administration Department, Hong Kong Science and Technology Parks Corporation, 5/F, Building 5E, 5 Science Park East Avenue, Hong Kong Science Park, Hong Kong or, by email to on or before 24 February 2019. Please quote the reference number on the email subject/envelope and the application letter. 

Personal data provided will be treated in strict confidence and used for recruitment purpose only. All personal data collected will be used strictly in accordance with employer’s personal data policies, you can access to HKSTP’s Personal Information Collection Statement at 

Applicants not invited for interview within four weeks after application deadline may consider their applications unsuccessful. Personal data of unsuccessful applicants will be retained for a maximum of two years.



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